This is no troubleshooting blog but thought about writing about it that it could be useful for someone else. You may have faced issues while making payments through HDFC net banking. It gives a stupid error message (WRITTEN IN CAPS) page and sends you back to from where you started. Because that page hardly displays for a second, so you don’t even get to see the error message. Finally after trying it for 4-5 times i was able to capture the screenshot and here it is 😀
The text displayed is:
You are not authorized to do this transaction. Please login to HDFC Bank net banking to reset your profile using ‘Modify Secure Access Profile’ or Contact HDFC Phonebanking for further details.
So to get rid of this shit you need to login to your HDFC net banking account, choose an option called “Modify Secure Access Profile” (almost bottom left), answer few questions and save it. After that you should be able to make the payment without any issues.
Cheers !
PS : Till date this post has been getting comments. So it appears people are still facing this issue. Since HDFC has changed the Net Banking website interface, thought of updating the post with the new path to this option. To access this option click on Accounts in the top row. Then on the left side under Accounts, expand the Request option and there you should see it.
June 30, 2012 at 12:00 am
Thank you very much.
“Modify Secure Access Profile” (almost bottom left),”— never saw this option 🙂
October 5, 2012 at 12:11 pm
It(Modify Secure Access Profile) was under request category
October 19, 2012 at 11:10 pm
Thanks a lot. I was facing this problem since a long time and finally I resolved this with the help of your article. Again thanks a lot.
January 7, 2013 at 4:01 pm
thanks a alot
February 15, 2013 at 4:24 am
HI Friend ,
thanks for your update its really helped me.
Thanks,
Friend of friend
April 21, 2013 at 2:47 pm
thanks buddy, my ID was de-activated…..this fixed the problem…..
May 16, 2013 at 6:56 pm
Thanks a lot Sidhu… I m suffering this problem till 3 day but now it solve it.
December 5, 2013 at 12:10 pm
Thanks a heap. that was of such a help!
December 6, 2013 at 6:17 pm
Cheers !
January 6, 2014 at 11:39 am
i could not follow it fully because my card is not displayed after i submitted the customer id.Displayed only “5326XXXXXXXX3504” this card. It says “Hotlisted/Inactive cards are not listed above.” So do you mean to say my card is inactive? Looks like it got disabled. Please help me to make it active
February 18, 2014 at 11:06 am
Awesome. This worked like magic. I was trying to fix this one with those stupid HDFC Customer Cares for a long time but no help.
You saved my life 😉
March 25, 2014 at 6:52 pm
Excellent!!! This works like a charm!!!
Thanks for the information!!!
April 1, 2014 at 5:44 pm
Thanks
It saved lot of tym for me.
April 23, 2014 at 8:29 pm
Oh!escaped for now
May 4, 2014 at 6:57 am
Thnks a million buddy. U did save my life. If only I knew where you live, I would treat u d entire day.
April 11, 2016 at 12:50 pm
How i change my registered M.no. for urgent use of net banking for payment?
March 2, 2017 at 10:29 pm
Thanks friend! Helped me at the right time, when i’m in damn need!!
April 7, 2017 at 10:28 pm
Cheers !
March 23, 2017 at 11:24 pm
Thanks Buddy. Helped a lot.
April 7, 2017 at 10:28 pm
Cheers !
May 7, 2018 at 10:54 am
Thank you for your valuable info! Very useful