This is no troubleshooting blog but thought about writing about it that it could be useful for someone else. You may have faced issues while making payments through HDFC net banking. It gives a stupid error message (WRITTEN IN CAPS) page and sends you back to from where you started. Because that page hardly displays for a second, so you don’t even get to see the error message. Finally after trying it for 4-5 times i was able to capture the screenshot and here it is :D
The text displayed is:
You are not authorized to do this transaction. Please login to HDFC Bank net banking to reset your profile using ‘Modify Secure Access Profile’ or Contact HDFC Phonebanking for further details.
So to get rid of this shit you need to login to your HDFC net banking account, choose an option called “Modify Secure Access Profile” (almost bottom left), answer few questions and save it. After that you should be able to make the payment without any issues.
Cheers !
PS : Till date this post has been getting comments. So it appears people are still facing this issue. Since HDFC has changed the Net Banking website interface, thought of updating the post with the new path to this option. To access this option click on Accounts in the top row. Then on the left side under Accounts, expand the Request option and there you should see it.
Comments
Comment by Thanks on 2012-06-30 00:00:30 +0530
Thank you very much.
“Modify Secure Access Profile” (almost bottom left),”— never saw this option 🙂
Comment by hem on 2012-10-05 12:11:51 +0530
It(Modify Secure Access Profile) was under request category
Comment by Prachi on 2012-10-19 23:10:01 +0530
Thanks a lot. I was facing this problem since a long time and finally I resolved this with the help of your article. Again thanks a lot.
Comment by vinit on 2013-01-07 16:01:26 +0530
thanks a alot
Comment by Friend of friend on 2013-02-15 04:24:51 +0530
HI Friend ,
thanks for your update its really helped me.
Thanks,
Friend of friend
Comment by Ali on 2013-04-21 14:47:31 +0530
thanks buddy, my ID was de-activated…..this fixed the problem…..
Comment by Nitin on 2013-05-16 18:56:22 +0530
Thanks a lot Sidhu… I m suffering this problem till 3 day but now it solve it.
Comment by shruthi on 2013-12-05 12:10:29 +0530
Thanks a heap. that was of such a help!
Comment by Sidhu on 2013-12-06 18:17:10 +0530
Cheers !
Comment by p3animator on 2014-01-06 11:39:13 +0530
i could not follow it fully because my card is not displayed after i submitted the customer id.Displayed only “5326XXXXXXXX3504” this card. It says “Hotlisted/Inactive cards are not listed above.” So do you mean to say my card is inactive? Looks like it got disabled. Please help me to make it active
Comment by GD on 2014-02-18 11:06:20 +0530
Awesome. This worked like magic. I was trying to fix this one with those stupid HDFC Customer Cares for a long time but no help.
You saved my life 😉
Comment by Karthikeyan on 2014-03-25 18:52:56 +0530
Excellent!!! This works like a charm!!!
Thanks for the information!!!
Comment by Arun on 2014-04-01 17:44:34 +0530
Thanks
It saved lot of tym for me.
Comment by Hamza on 2014-04-23 20:29:10 +0530
Oh!escaped for now
Comment by Inc on 2014-05-04 06:57:00 +0530
Thnks a million buddy. U did save my life. If only I knew where you live, I would treat u d entire day.
Comment by Umesh K Deshmukh on 2016-04-11 12:50:31 +0530
How i change my registered M.no. for urgent use of net banking for payment?
Comment by phpgeek1982 on 2017-03-02 22:29:42 +0530
Thanks friend! Helped me at the right time, when i’m in damn need!!
Comment by Abhishek on 2017-03-23 23:24:09 +0530
Thanks Buddy. Helped a lot.
Comment by Amardeep Sidhu on 2017-04-07 22:28:19 +0530
Cheers !
Comment by Amardeep Sidhu on 2017-04-07 22:28:39 +0530
Cheers !
Comment by Mish on 2018-05-07 10:54:15 +0530
Thank you for your valuable info! Very useful